We're here to help.
Reach us via email, WhatsApp, in-app chat, or phone. Our team is available Mon–Sat, 9am–7pm IST.
Email Support
Get a response within 4 hours on business days.
support@sewzo.comQuick answers for order status and urgent issues.
Chat on WhatsAppIn-app Chat
Message our support team directly from your dashboard.
Open ChatPhone Hotline
Speak with a Sewzo representative Mon–Sat, 9am–7pm.
1800-SEWZO-01Frequently asked questions
How do I track my order?
Go to My Orders in your dashboard. Each order shows a detailed timeline with all status updates.
Can I cancel after paying the advance?
Full refund if the boutique hasn't started stitching. Partial refund policies apply once work begins.
How do alterations work?
Report fit issues within 5 days of delivery or after an altered outfit is returned. The first two fit alterations are free; further requests and design changes are chargeable.
How do refunds work?
If stitching has not started, Sewzo can refund the advance in full via Razorpay to the original payment method. After work begins, refunds are assessed by admin against fabric and labour already used. Approved refunds appear on the order as a Razorpay receipt.
Which cities is Sewzo available in?
We're currently live in Hyderabad, Bangalore, Delhi NCR, and Mumbai with more cities coming soon.